His&Her Dream Collection is not responsible for any transactions made outside of our website or any affiliate websites!
At NO TIME should you make payment to an affiliate directly. We are only responsible for orders that are placed from our site. We do not accept any payments out side of His&Her Dream Collection such as cashapp, Venmo, zelle, cash, etc.
Due to the hard work and labor required to custom make the majority of our products, all sales are final. However, we do allow for returns. Returns will be honored up to 10 days after the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. PERSONALIZED ITEMS DO NOT QUALIFY FOR RETURNS.
Store-credit will be issued in the amount paid excluding shipping costs and refunds will not be accepted. If 10 days have gone by, unfortunately, we cannot offer you an exchange or store-credit. We recommend you carefully review your order prior to finalizing your purchase.
If you are unsatisfied with your product, we will be happy to exchange it for something else within 10 days of delivery. PERSONALIZED ITEMS DO NOT QUALIFY FOR EXCHANGES.
Your original item will need to be returned before we are able to send your new item to production.
Please let us know before doing so and send a clear picture of the item.
If the new item you have chosen has a different monetary value to your original item you will be sent either a store credit or refund, whichever is appropriate.
If you are not satisfied with this option, our customer care will work with you to find an alternative solution.
We will only replace items if they are defective, incorrect, or damaged.
Sale items are not eligible for refunds. Sale items include any orders bought with promo codes, coupon codes, or sales. All orders that have any codes applied will be considered as final sale.
Due to the inability to resell personalized products, a 30% restocking fee may be charged or deducted from the amount refunded if you request to cancel/return your order after the production phase has started. The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Damaged or worn merchandise or products with labels removed will be sent back to the customer.
INCORRECT ITEM RECEIVED
If the item you received is incorrect, contact us immediately. We will have the correct item shipped to you free of charge. Photo evidence of the received item will be required.
If the item you received becomes damaged or broken due to our error, contact us immediately. We will have a new replacement of the item shipped to you free of charge. Photo evidence of the damaged item will be required.