- Locate a piece of yarn and cut it to the desired chain length. Measure it and select the chain length that matches the measurement.
- Alternatively, use the graphic above to select the desired chain length. Please note that these chain lengths do not include the width of the pendant. The final necklace may be a bit longer
In the event that your product malfunctions or arrives damaged or defective within a time frame of ordering ,how can you protect it? With our affordable insurance policies, we will be able to replace your insured product without additional charges, and shipping costs will be waived.
15 Day + Free Reshipment - $8 (If you have problems with an order within 30 days, we will replace the item and cover the shipping at no charge to you.)
30 Day + Free Reshipment - $12 (If something happens to your product within the first 30 days or if the product arrives damaged, we will reprocess the order at no charge to you, and shipping will be free for the new order)
60 Day + Free Reshipment - $15 (If something happens to your product within the first 60 days or if the product arrives damaged, we will reprocess the order at no charge to you, and shipping will be free for the new order)
Lifetime Warranty + Free Reshipment - $18 (If something happens to your product or if the product arrives damaged, we will reprocess the order at no charge to you, and shipping will be free for the new order)
Our insurance covers damaged, lost, and/or misspelled orders! You are only covered by insurance for items that you insure. A customer must notify us of any damage to jewelry ordered without custom insurance within 48 hours of receiving the order. Otherwise, the customer will be responsible for the cost to replace item(s).
To ensure a high level of quality and to prevent any errors, each custom piece is made uniquely. Please review the order processing stage that occurs once your order is placed.
Processing Stage - During the processing stage, our team verifies that all the information about your order is correct before forwarding it over to our production team. This process can take up to 1-2 business days.
Production Stage - During the production stage, our factory is manufacturing your item based on your specifications. This process can take up to 5-7 business days
Packaging Stage- During the packaging stage, our team ensures that every item is in good condition before dispatch. We inspect each item for quality assurance before shipping it out. This process can take up to 2-3 business days.
Shipping Stage- Once the item(s) has been inspected, we will send you a shipping confirmation that includes a tracking number. Our products are shipped using the United States Postal Service. Once your package leaves our facility, you can expect it to arrive within 3-5 business days.
The goal of the company is to provide each customer with fast shipping. However, custom orders placed during sales/promotions and during the holiday season are exempted from normal shipping times and may be delayed.
Please allow1-2 business days for processing BEFORE shipping. Processing for orders placed after 6 pm begins the following business day.
If you place an order by the 15th, your order will ship by the 30th!
If you place an order by the 30th, your order will ship by the 15th of the following month!
*Please remember that all custom items are made uniquely and CANNOT be rushed. Production time can take up to 16 business days due to each piece being individually made and inspected for quality assurance.
PLEASE NOTE THAT ALL CUSTOM ORDERS PLACED DURING SALES/PROMOTIONS & DURING THE HOLIDAY SEASON ARE EXEMPT FROM NORMAL SHIPPING TIMES AND MAY BE SUBJECTED TO A DELAY OF UP TO 12 WEEKS!
Does the jewelry tarnish, rust or change colors?
- Our custom name necklaces are top quality and guaranteed to last you 2-3 years. It will not tarnish, rust, nor fade (100% GUARANTEED).
Can I wear my jewelry while bathing or swimming?
- In order to maintain the gloss of the jewelry, we suggest you not to wear it under a humid environment for a long time. However, we have had customers review the product stating that they shower in their necklaces and it still look brand new.
What material is this jewelry made out of ?
- All products are gold plated or sterling silver. Gold plated means there is a thin layer of real gold on top of the base material used. Sterling silver has a lifetime of durability.
PLEASE AVOID USING ALL CAPS OR SPACES WHEN CUSTOMIZING YOUR NECKLACE!
Beautiful!! Looks just as pictured. Very happy. It came in a pretty little box. Nice gift for my mother.
My wife loved it and it came earlier than I expected. Nice quality got for my 2 daughters and my wife, good family gift idea.
I adore this necklace!! Its beautiful and real silver. The names are easy to read and were placed in the right order. I love the tree of life and its just a novel idea to design it this way. I placed all three of my childrens names and the the last line says My heart. Be creative this company gets it right and goes the extra mile! Bravo! Ill treasure this for many years to come!
It's beautiful. The handwriting of the names is very nice. My mother loved it. Other relatives are ordering it as well.
Exactly what I ordered, looks great and everything is spelled correctly and in good condition. Price is good and shipping was faster than anticipated....would highly recommend!